Our desktop computers, laptops and phones have become more than something we use to get work done. They are our constant companions, and we rely on them for almost everything. So, even minor issues can seem like disasters, causing stress and a disruption in our work—and our play.
Fortunately, when using an online resource like the First In Math Online Program, there are some simple ‘tricks’ that can get you back on track quickly and with relative ease.
From time to time when browsing websites you may need to reset (empty) your web browser's Internet cache. The Internet cache is temporary storage area where locally-saved copies of recent web pages you have visited and frequently accessed data such as images are stored for rapid access. Clearing your web browser cache forces the browser to load the latest versions of web pages and programs you visit. Deleting it will not harm your computer. If your browser has an option to preserve data for bookmarked sites and you have bookmarked FIM, make sure this option is not enabled.
Prevention is always a good approach. Be sure to keep the web browser(s) you use up-to-date. If your system prompts you to install an update, doing so at your earliest convenience will go a long way toward keeping your Internet experience problem-free.
On desktop computers or laptops, pages that appear to be missing content (such as the Player ‘Hub’) can sometimes be fixed by emptying the cache. If that does not work, it may signal a conflict with third-party software, such as Adobe Flash Player. Updating your version of Flash to the most current version your device can handle (minimum version 11) will fix the problem.
If you have a current, valid First In Math User ID and Password but experience problems signing into FIM, it is usually a ‘Cookie’ issue. A Cookie a small piece of data sent from a website and stored in your web browser while you browse that website. FIM servers receive data via the Cookie to record the number of stickers earned and track the progress of game play. Be sure your web browser is set to allow cookies. (If you choose not accept cookies, you should be able to manually add www.firstinmath.com to your browser’s "accepted/safe" list.)
Even if you are not an Internet guru, most website issues can be resolved easily. Gather information about exactly what problem you are having, and access our extensive HELP/FAQ page or our Troubleshooting page, where the answers to many common questions can be found.