First In Math® Privacy Policies
Your privacy is important to us. We hope the following policy will help you understand how we use and safeguard the information you provide. In keeping with our commitment to privacy, here are the details about the information we collect when you or your child visits this site. We are in full compliance with COPPA and FERPA.
First In Math is a signatory of the Student Privacy Pledge to safeguard student privacy.
Shopping
To order First In Math, you will be transferred to the official 24® Game website, www.24game.com. The 24® Game website features a secure shopping cart. We employ the latest technology to insure that no one can access your personal information or credit card number when you submit an online order with us. The 24® Game website also is in compliance with all of the First In Math® privacy policies.
Children
We encourage parents and guardians to spend time online at educational websites with their children and to participate in the interactive activities offered on the sites their children visit. The First In Math® or 24® Game websites will not collect any detailed information about your child or family.
When you leave our site
Suntex has no control over the privacy practices of sites outside our domain. If you follow a link to another non-Suntex website, read the site's privacy policy and contact their administrator with your privacy-related questions.
How we use your information
First In Math knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. Your use of the First In Math.com website and, more specifically, the use of the First In Math product, is conditioned on your acceptance of this policy. First In Math may have other products on this or another website that have a different privacy policy.
This policy addresses the following topics:
• What standards does First In Math adhere to in protecting its users' privacy?
• What personally identifiable information does First In Math collect from you?
• What are cookies and how does First In Math use them?
• How does First In Math use your information?
• Who is collecting information, and with whom is it shared?
• What are your choices regarding collection, use, and distribution of your information?
• What is First In Math's policy on allowing you to update, correct, or delete your personally identifiable information?
• What security precautions are in place to protect the loss, misuse, or alteration of your information?
• What is your data breach response plan?
• How does First In Math protect children's privacy?
• What else should you know about your privacy?
• Notice of Changes to Privacy Policy
• Data Accessibility.
• Data Retention Policy.
• Successor Entities.
• Copyrights and other Intellectual Property use.
• Contact Information.
What standards does First In Math adhere to in protecting its users' privacy? First In Math is a signatory of the Student Privacy Pledge ("SPP"), an industry standard approach to privacy for K–12 service providers. The SPP was created by the Future of Privacy Forum (FPF) and The Software & Information Industry Association (SIIA) and has been endorsed by the National School Boards Association (NSBA), the National Parent-Teacher Association (PTA), and the White House. This privacy policy is a statement of First In Math's privacy policies consistent with the principles laid out in the SPP.
We only share data with partners that also take the pledge, including Clever and ClassLink.
Top
What personally identifiable information does First In Math collect from you? First In Math collects information in several ways from different parts of our products.
Some personal information is gathered when you register. Depending on your account type, First In Math may ask for your name, and/or additional information.
In addition to the information we collect when you register, we may ask you for personal information at other times, such as when you contact our technical support team. We also collect information about your use of the First In Math website(s).
If you are an educator or a parent, we may collect your Email address. Additionally, when you send e-mail, user surveys, or other communication to First In Math, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services.
Top
What are cookies and how does First In Math use them? As part of offering and providing customizable and personalized services, First In Math and its vendors use cookies to temporarily store information. We use cookies to better display our website, to save you time, to provide better technical support, and to track website usage. For example, cookies help us to:
1. Keep track of whether you are signed in or have previously signed in so that we can display all features that are available to you.
2. We may remember your settings on the pages you visit, so that we can display your preferred content the next time you visit.
3. Customize the function and appearance of the pages you visit based on information relating to your account; for example, a student can change their look and feel by customizing their player badge.
4. Know your username when you submit a technical support request so that you don't have to type it in.
5. Track website usage in aggregate, to study visits to our site and what pages are accessed.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services (particularly those that require you to sign in) may not function properly if your cookies are disabled.
We may also use local storage mechanisms other than cookies, including but not limited to Flash storage and HTML5 local storage.
Top
How does First In Math use your information? First In Math's goals in collecting information are to provide you with a customized experience on our sites and a high level of technical support.
First In Math analyzes users' interactions with the product and their feedback submitted via e-mail and surveys in order to provide better service, to improve our current products and services, and to develop new ones.
Top
Who is collecting information, and with whom is it shared? When you are on an First In Math site and are asked for personal information, you are sharing that information with First In Math, unless it is specifically stated otherwise.
First In Math will not disclose any of your personally identifiable information to third parties except when we have your permission or under specific circumstances, such as when we believe in good faith that the law requires it. The following describes some of the circumstances under which your information may be disclosed.
Business Partners & Sponsors. First In Math does not disclose any personal information to Business Partners or Sponsors.
Third Party Data & Aggregated Data. Under confidentiality agreements, First In Math may match non-student accountholder information with third party data. Also, First In Math discloses aggregated user statistics (for instance, the percentage of First In Math users from a particular geographic region) in order to describe our services to current and prospective partners and other third parties, and for other lawful purposes. We only share data with third parties that are consistent with our privacy policies.
Vendors and Service Providers. Our vendors and service providers are bound by confidentiality agreements, are signatories of the Student Privacy Pledge, and meet the criteria of having privacy standards that are consistent with those of First In Math. First In Math may disclose information collected from you to vendors or service providers who are under an obligation of confidentiality to First In Math for the purpose of providing services or products for us or on our behalf, including for purposes of analytics and billing. Such service providers or vendors may send teachers/Principals/Administrators (or in the case of individual subscribers, Parents) e-mails on First In Math's behalf. However, First In Math will not knowingly use student information for behavioral targeting of advertisements to students.
Educational Institution Affiliation. First In Math may disclose information collected from users associated with an educational institution with other users designated by the educational institution, such as teachers and school administrators of that institution.
Other. First In Math may release personal information if it has a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request; (b) enforce applicable Terms of Service, including investigation of potential violations thereof; (c) detect, prevent or otherwise address fraud, security or technical issues; or (d) protect against imminent harm to the rights, property, or safety of First In Math, its users, or the public as required or permitted by law.
Top
What are your choices regarding collection, use, and distribution of your information? First In Math may, from time to time, send teachers, principals or administrators e-mail regarding implementation of our products and services. Only First In Math will send these direct mailings. Teachers/principals/administrators and subscribers can choose not to receive e-mails by clicking the unsubscribe link in any e-mail or by contacting info@firstinmath.com.
You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, if you choose to reject all cookies you will be unable to use those First In Math services that require registration and sign-in in order to participate.
Top
What is First In Math's policy on allowing you to update, correct, or delete your personally identifiable information? You may edit your account information at any time by logging into your account and update your information. We recommend that you review your personal information periodically to ensure that it is accurate, complete, and current. If the source of this information is through synchronization with the school entity or a third party synchronization provider, corrections should be made at the originating source.
If you have forgotten your password, you may request a new one by contacting info@firstinmath.com. A new password will be sent to the e-mail address you specified during registration. For all other problems logging into First In Math services, please contact our technical support team using the contact information at the end of this policy.
Please contact technical support for further instructions about deleting or deactivating your account for any First In Math service. Residual information may remain within our archive records, such as for billing and tax purposes.
Top
What security precautions are in place to protect the loss, misuse, or alteration of your information? We take a number of measures outlined in the Privacy Technical Assistance Center's (PTAC) Data Security Checklist to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
Your registered accounts are password-protected so that you and your school administrator(s) only have access to any personal information you have entered in your account. Access control limits what type of information is visible to various account types.
For your protection, remember to log out of all accounts before closing your browser. There is a log out link available on most First In Math pages. After logging out, make sure to close all browser windows. This is to ensure that others cannot access your personal information if you share a computer with someone else or are using a public computer.
We restrict access to personal information to First In Math employees, contractors, and agents who need to know that information in order to operate, develop, or improve our products and services. We review with employees best practices regarding the Emailing of confidential data. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
We provide multiple layers of defense. First, we utilize a state-of-the-art firewall to protect against intrusion, as well as continuous monitoring from Office 365 and Microsoft Defender Azure across our load-balanced environment. We use SOC 2, CIS Azure Foundations v1.4.0, and ASC Default as our baseline standards. We utilize Azure DDoS protection that will detect and mitigate DDoS attacks. We follow a managed patching schedule as provided by our ISPs to protect our servers from the latest vulnerabilities. As required for PCI Compliance, we perform automated vulnerability scans. This also alerts us to any unnecessary services that could be operating, exposing additional security risk.
Top
What is your data breach response plan?
At such time as a breach occurs, we will immediately take mitigation efforts and then conduct an investigation and deploy the resources of third party where needed.
Disclosure of such an incident to the District(s) involved would occur within the time period mandated by law but be no more than 7 business days after discovery.
Top
How does First In Math protect children's privacy? First In Math accounts are created by educational institutions and, in the case of individual accounts, by parents. First In Math does not permit children under the age of 13 to create an account and does not knowingly collect personally identifying information from children under the age of 13 without the consent of a parent or educational institution. First In Math may collect and store question answers provided by users of accounts created by parents and educational institutions for the purpose of providing feedback to the user and educational institution and for compiling reports and awards. First In Math may also collect and store an e-mail address provided by users of accounts created by parents and educational institutions for the purpose of password reset. First In Math will not ask children under age 13 for more information, as a condition of participation, than is reasonably necessary to participate in a given activity. Any disclosure of information collected from children under the age of 13 to third parties will be pursuant to an agreement of confidentiality and may be used for purposes of site analytics, or billing. If any information is disclosed to First In Math by a child under the age of 13, that child's parent may contact First In Math using the contact information below to ascertain the information collected and/or to request its deletion.
Top
What else should you know about your privacy? Please keep in mind that whenever you voluntarily disclose personal information online that information can be collected and used by others. For example, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Some First In Math services may offer the ability to create public web pages and to show your name and e-mail address on them. The pages thus created may be accessed by anyone. Please do not include any information on your Web page that you do not want to disclose over the Internet.
Top
Notice of Changes to Privacy Policy. Please note that this Privacy Policy may change from time to time. We will notify you about significant changes in the way we treat your personal information by placing a prominent notice on our websites. Any changes will take effect fourteen (14) days after they are posted. By continuing to use First In Math services after that time, you agree to the updated Privacy Policy.
If you have a question regarding this statement, or if a question was not addressed in this privacy policy, you may contact technical support using the contact information below. We will do our best to answer your question promptly and accurately.
Top
Data Accessibility. Because our program is a subscription service, students have access to their data for the time period their account is active. However, through the school or educational entity the data can still be accessed and reviewed for the current school year and prior school year, subject to our data retention policy.
Top
Data Retention Policy. Unless otherwise agreed to in writing, our policy is to retain student information for the current school year, and one school year prior to the current school year for historical and accessibility purposes. After this time period, all student records are purged from our system.
Top
Successor Entities. First In Math shall only contract with future companies that are consistent with the principles set forth in this privacy policy. No personal information will be transferred in the event of a merger or sale unless the receiver has agreed to the Student Privacy Pledge (SPP).
Top
Copyrights and other Intellectual Property Use. All Contents of this Website, including the graphics, icons, music, logos and overall appearance of the site, are the sole and exclusive property of Suntex International Inc. and/or its or affiliates. The posting of the Contents of this Website neither constitutes a waiver of any of Suntex's proprietary rights or any other party's proprietary rights, including but not limited to, copyrights, trademarks, servicemarks, patents and other intellectual property, nor a transfer by implication of any such rights or of any license to the Website user or to any third party. Contents of this Website are protected by United States and international copyright laws, both as individual works and as a collection and by United States and international trademark laws.
The display of trademarks within this Website does not grant you a license of any kind. Any downloading of logos or graphics contained in the site may be a violation of federal trademark and copyright laws. The use of any 24® Game, First In Math® or other Suntex International Inc. trademarks or servicemarks without written permission is forbidden.
Top
Contact information. If you have a question regarding this statement, or if a question was not addressed in this privacy policy, you may contact technical support using the contact information below. We will do our best to answer your question promptly and accurately.
Suntex International Inc.
3311 Fox Hill Road
Easton, PA 18045 (USA)
Tel. (800) 242-4542
Fax (610) 258-2180
info@firstinmath.com
Top
California AB-1584 Compliance Statement
© 2020 Suntex International Inc., all rights reserved.
24®, First In Math®, Skill Set®, Family Link® and VIFs® are registered trademarks of Suntex International Inc.